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Frequently Asked Questions

Here are some of our most frequently asked questions. If we were unable to answer your question, you can get in touch through our online form below.

Based on your business and what you require our team of experts will provide their guidance on the best design and structure for your website. We will customise many things including images, text, colours and more, to ensure your website fits your business and what you are trying to achieve.

All of our websites are built on WordPress which makes up the majority of websites online. It is very easy to use with an intuitive interface and is very scaleable. As your business grows it will allow your website to grow simultaneously without affecting the performance of the website.

Furthermore, unlike other platforms such as Wix & Squarespace, we will provide you with the WordPress files, giving you full ownership of your website once it is complete. This means if you wish to move your website in the future, as you already own the files you would not need to build a completely new website.

The monthly fee covers website hosting, monthly backups and core website & security updates.

Hackers can occasionally find vulnerabilities within website plugins, which can then grant them access to websites. It is vital to keep your website updated and our dedicated support team are on hand should any technical issues arise, giving you piece of mind that your website is always running and performing at it’s best.

You will not be tied into any contract with Good Ostrich.

Our monthly fee covers website hosting on our fast UK based servers, monthly backups and core website & security updates. This gives you piece of mind if any issues arose to your website that we would fix it without additional costs.

You are also welcome to move the website to your own hosting once we have built it for you.

Once we have set out a clear plan for your website and you are happy to proceed we will send you an invoice for 50% of the website. The remaining 50% will not need to be paid until you are completely happy with your website and wish for it to go live.

If you wish to continue with our hosting & maintenance pacakge so you will be sent an invoice at the start of each month until you wish to cancel.

If you already have a domain name you wish to use we can easily transfer you new website onto that domain. If you don’t have one we can help advise you on how to find one suitable for your business.

Once we’ve agreed a website plan and have all your assets (images, content, logo etc) our 14 day guarantee ensures your website will be ready within 2 weeks or less. 

Absolutely not – what we quote is what you pay!

We are firm believers that no one knows your business, product, service and market better than you, which is why we encourage you to write as much of it as possible. However, if you are struggling our content writers can assist providing you give us a basic understanding of your business. We ask you fill out our online form which asks questions regarding your business which will help our copywriters understand your business. This however comes at an additional fee or alternatively there are copywriting services available online.

Please note if website copy is not ready before you submit your order this may add additional time to the website completion date.

To put it bluntly… No!

Despite what some people may promise you, no one can guarantee your website to be top of search results. Many things dictate this from competition in your area, keyword difficulty, the age of your website, how well it is optimised just to name a few.

What we can guarantee though is that your website is optimised for the product and services you are offering. We can help put in place the correct foundations and legitimate methods that search engines look for when ranking websites. Our work ensures all ingredients come together to maximise your chance of being indexed on search engines.

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